Welcome to ORVAXENTHIL's Refund Terms. We value our customers and strive to ensure complete satisfaction with our products and services. Please read our refund policy carefully to understand your rights and responsibilities.
ORVAXENTHIL provides refunds under specific conditions. To be eligible for a refund, you must adhere to the following criteria:
Unfortunately, certain products cannot be returned or refunded. These include:
To start a return, please contact our customer support team at [email protected]. If your return is accepted, we will provide instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
Customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will automatically be applied to your original method of payment within 5-10 business days. If rejected, we will inform you of the reason for denial.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to our provided return address.
If you have any questions about our refund policy, please feel free to contact our support team at [email protected].
Thank you for shopping with ORVAXENTHIL. We appreciate your understanding and support.